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Queen of Haircare® Store Policy

1. Customer Feedback & Social Media Engagement

At Queen of Haircare, we value your feedback and love connecting with our community! 

 

Providing Feedback:

  • Share your thoughts by leaving product reviews on our website.

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  • For detailed feedback, reach out to our customer support team via email or phone.

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Use of Feedback: By submitting reviews, testimonials, or social media posts featuring our products, you grant Queen of Haircare permission to use this content for marketing purposes (with proper credit).

 

Social Media Engagement:

  • Tag us in your hair care journey! We may feature your posts on our website or social channels.

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  • We are committed to maintaining a positive and respectful online community. Any hateful speech, offensive behavior, or harassment will not be tolerated. We reserve the right to remove inappropriate content and block violators.

 

 

2. Product Safety & Transparency

Your health and safety are our top priorities.

 

Usage Instructions: Every product includes detailed application guidelines for optimal results.

Allergies: We recommend performing a patch test before full use to check for allergic reactions.

 

Ingredient Transparency:

  • All ingredients are clearly listed on our product pages and packaging.

  • Our products are cruelty-free, not tested on animals, and environmentally conscious.

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Disclaimer: The Food and Drug Administration has not evaluated any statements on our products or website. Our products are not intended to diagnose, treat, cure, or prevent any disease. If you have a skin or scalp condition, consult a licensed dermatologist before using our products. Individual results may vary.

 

 

3. Subscription Policy

Our subscription service offers convenience and savings!

 

How It Works:

  • Choose your products and set a delivery frequency (monthly, every 2 months, etc.).

  • Modify, skip, or pause your subscription anytime before the next billing cycle.

  • Subscribers receive minimum of 10% off all subscription orders.

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Cancellation Policy: You can cancel your subscription at any time before your next billing date by logging into your account or contacting customer support.

 

 

4. Privacy & Data Security

We are committed to protecting your personal information.

 

Information Collection:

  • We collect personal details (name, email, shipping address) when you make a purchase or subscribe to our newsletter.

  • We do not sell or share your information with third parties for marketing purposes.

 

Data Security:

  • Our website uses industry-standard encryption to secure payment and personal details.

  • We regularly monitor for security vulnerabilities to keep your data safe.

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Cookies: We use cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings.

For full details, visit our Privacy Policy Page.

 

 

5. Shipping Policy

We strive to process and ship orders as quickly as possible.

 

Processing Time:

Orders are processed within 1-3 business days (up to 7 business days during peak seasons).

 

Shipping Methods:

Standard Shipping: 3-7 business days

Expedited Shipping: 2-3 business days

International Shipping: Varies by location

 

Shipping Partners: USPS, UPS, DHL, and FedEx.

 

Free Shipping: Available on domestic orders over $75.

Tracking: Once your order ships, you’ll receive a tracking number via email.

 

Lost or Damaged Packages: If your package is lost or damaged during transit, contact us within 10 days of receiving your shipping confirmation, and we will assist in resolving the issue.

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Shipping Responsibility
Once your order has left our facility, we are no longer responsible for its handling and delivery. Customers must contact the designated shipping carrier using the tracking information provided via email to inquire about package location, delivery status, or any other shipping-related concerns.

 

 

6. No Returns, No Refunds Policy

All Sales Are Final

We do not accept returns or offer refunds for any purchases. Please review your order carefully before completing your purchase.

 

No Exchanges

We do not offer exchanges for purchased items, except in specific cases outlined below.

Exceptions for Damaged or Incorrect Items

a. Damaged Items

If your order arrives damaged, contact us within 48 hours of delivery with:

 

  • Clear photos of the damage

  • Your order number

 

Once approved, we will send a replacement at no additional cost. 

If your package is lost or stolen during delivery and the item is still in stock, we will gladly send you a replacement at no additional cost.

 

b. Incorrect Items

If you receive an item that does not match your order, reach out within 48 hours of delivery with:

  • A photo of the incorrect item

  • Your order number

 

Upon verification, we will send the correct item at no additional cost.

 

Claim Process

To file a claim for a damaged or incorrect item, please visit our Claims Page and submit:

  • Full name

  • Order number

  • Description of the issue

  • Clear photos of the damaged or incorrect item

  • Any additional relevant details

 

Time Limit for Claims

All claims must be submitted within 48 hours of receiving your order. Claims submitted after this period will not be eligible for consideration.

 

Shipping Costs

If your claim is approved, we will cover the cost of shipping the replacement item. You will not be required to return the original item.

 

Final Decision

Queen of Haircare reserves the right to make the final decision regarding all claims for damaged or incorrect items.

By making a purchase, you acknowledge that you have read, understood, and agree to this No Return, No Refund policy.

 

7. Intellectual Property & Brand Protection

Queen of Haircare® is a trademarked brand. Unauthorized use of our name, logos, product images, or branding materials is strictly prohibited.

 

Prohibited Activities:

  • Reselling our products without written authorization.

  • Using our brand name or trademarks for unauthorized advertisements.

  • Creating counterfeit or imitation products.

 

Legal action will be taken against any individuals or businesses that attempt to misuse, replicate, or profit from our intellectual property.

 

8. Customer Support

 

We are here to assist you!

 

For any questions or concerns, contact our support team via:

📧 Email: Support@QueenofHaircare.com

🕒 Support Hours: Monday - Friday | 9 AM - 5 PM (EST)

 

Thank you for choosing Queen of Haircare® – where your hair is your crown! 👑

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